Privacy Policy

Privacy Policy

At www.frenchpropertyexplained.com, the controller responsible for processing personal data is JLBD CONSEIL – a simplified joint-stock company (SAS) registered with the Bordeaux Trade and Companies Register under number 832 993 489.
📍 Address: 15 rue Judaïque – 33000 BORDEAUX, France
📧 Email : contact@frenchpropertyexplained.com

JLBD CONSEIL (hereinafter “we”) is committed to ensuring that the collection and processing of your data is carried out lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (“GDPR”) and the amended French Data Protection Act of 1978.

We collect only what is necessary, in line with the data minimization principle. The definitions provided in Article 4 of the GDPR apply. Should this policy be updated, we commit not to lower our level of data protection without prior notice.

This policy addresses the following questions:

• What personal data do we process?

• For what purposes?

• On what legal bases?

• What are your rights?

• How can you exercise them?

• How long are your data stored?

We also outline our commitments regarding subcontractors, transfers, disclosure to third parties, and security breaches. Please contact us for further clarification or to file a complaint.

WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT AND PROCESS?

In the course of using www.frenchpropertyexplained.com (hereinafter the “Site”), you may provide us with the following data through contact forms or interactions:

• Browsing data collected via cookies and similar technologies (date and time of visit, browser type, language, IP address, location data).

• Identification and contact details (title, first and last name, email, postal address, phone number) to enable communication and account management.

• Contractual and commercial relationship data (purchases, transaction details including date, amount, order number, bank/card details, security codes).

• Training tracking data, such as module progress, time spent, webinar participation, survey and quiz results.

• In some cases, we may also request personal lifestyle data, professional data, financial data, and location data to tailor our services.

 

WHAT DO WE USE THIS DATA FOR?

We use your data for purposes including:

• Identifying users ordering our products and/or services;

• Creating and managing user accounts and processing payments;

• Managing contracts, orders, deliveries, invoices, accounting, and customer relationships;

• Handling inquiries, reviews, and requests for data access, rectification, or objection;

• Managing account login and password recovery;

• Executing payments;

• Producing statistics and marketing analysis;

• Sending newsletters and marketing communications;

• Fraud prevention and payment security;

• Debt collection and legal dispute resolution;

• Improving the Site and our offers;

• Managing participation in promotions, contests, or loyalty programs;

• Monitoring progress in training programs.

 

WHAT ARE THE LEGAL BASES FOR PROCESSING?

Data processing is based on:

• The necessity of processing for contract performance or pre-contractual measures;

• Our legitimate interests (e.g. commercial prospecting, record-keeping, debt recovery);

• Or, where applicable, your explicit consent when legally required.

 

HOW LONG DO WE KEEP YOUR DATA?

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. After this period, data may be anonymized for statistical use.

If you have been inactive on the Site for three years, you may receive an email prompting you to reconnect. Otherwise, your data will be deleted. This period starts from your last interaction or, for training clients, from the end of your subscription.

We have deletion mechanisms in place to ensure timely and effective removal of data beyond its retention period.

COOKIE POLICY

We may place cookies on your device. These cookies record your browsing activity (pages visited, time and date, etc.).

The maximum retention period for cookies is 13 months, and your consent must be renewed after this period.

Cookies serve to:

• Analyze site traffic and user behavior;

• Deliver targeted advertising;

• Support features like video playback and cart saving.

By accepting the cookie banner, you consent to cookie use. You may disable cookies via your browser, though some features may be impacted.

WHAT ARE YOUR RIGHTS? HOW CAN YOU EXERCISE THEM?

You have the right to:

• Access, rectify, delete, or restrict the use of your data;

• Request data portability;

• Object to processing based on legitimate interest or for direct marketing;

• Withdraw your consent at any time;

• Define post-mortem instructions regarding your data;

• File a complaint with the CNIL (France’s data protection authority).

To exercise your rights, email:
📧 contact@frenchpropertyexplained.com
Proof of identity and a reason for your request may be required.

Note: Exercising certain rights may affect the functionality of our services, including order processing and training access.

More info: https://www.cnil.fr/en/rights-and-freedoms

SUBCONTRACTING

We may use subcontractors for certain processing tasks. They are contractually obligated to implement appropriate GDPR-compliant security and confidentiality measures.

SHARING PERSONAL DATA WITH THIRD PARTIES

We do not share personal data for commercial purposes without your consent.

If data is shared:

• Recipients must apply privacy measures equivalent to ours.

• We may share data with public authorities or customs services as required by law.

• Suppliers, subcontractors, or affiliates receive only what’s needed to fulfill your order.

In case of a business transfer (merger, acquisition, etc.), we will ensure confidentiality and notify you before applying new privacy rules.

We may share anonymous, aggregated data for research, marketing, or commercial purposes.

We may share personal data with strategic partners to improve or deliver our services.

With your consent, we may share data for direct marketing with advertising partners to deliver targeted content or track engagement.

SOCIAL MEDIA AND THIRD-PARTY SITES

Connecting your account to another service (like a social media platform) may share profile data with us.

The Site may link to third-party websites. We are not responsible for their privacy practices. Please refer to their policies.

SECURITY BREACH NOTIFICATION

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.

In the event of a confirmed breach:

• We will notify you promptly, where legally required;

• Investigate the cause;

• Take reasonable actions to mitigate harm.

This does not constitute admission of fault or liability.

INTERNATIONAL DATA TRANSFERS

If data is transferred outside the EU:

• It will be sent only to countries with adequate protection levels;

• U.S. recipients must comply with the Privacy Shield (or equivalent);

• Transfers to non-approved countries require CNIL authorization and safeguards.

 

GOVERNING LAW AND LANGUAGE

This Privacy Policy is governed by French law and written in French. In case of translation, only the French version shall prevail in legal matters.

Failure to enforce any clause does not waive the rest of the policy, which remains fully applicable.